Reasonable fit and function of custom made orthoses is guaranteed for 90 days from the date of the initial fitting appointment. If the fitting appointment is postponed by the client, the fit and function is assured from the initial fitting appointment date and not the rescheduled date.

For ‘Off the shelf’ devices, warranty is covered as stipulated by the manufacturer.

The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and material through time, exposure or extensive use.

Where a fault is discovered in a product, contact us with the details of the fault and we will work with you and our suppliers to investigate the fault and to arrange for a repair or replacement. The replacement will be for the same product purchased initially, or with an existing comparable model. Repaired or replaced products are covered for the remainder of the original warranty.

The manufacturer guarantee for workmanship faults is covered from:

30 days from supply for Duna shoes (and other shoes purchased through Well & Able)

90 days from supply for Billy shoes (and other shoes purchased through Every Human)

90 days from supply for Schein shoes

Exchange and Return Policy

If the shoes do not fit, are not what you wanted or you have changed your mind, you are able to return the shoes to Nova Orthotics for a refund or exchange.

Items must be returned within:

14 days from supply for Duna shoes (and other shoes purchased through Well & Able)

30 days from supply for Billy shoes (and other shoes purchased through Every Human)

14 days from supply for Schein shoes

Limitations:

Items must be returned in their original condition (unworn and with original packaging and tags attached).

Special orders (not stocked by Nova) are subject to a RESTOCKING fee of $45 to cover the cost of shipping back to the supplier.

Custom orders (made to order) are not able to be exchanged or returned as these have been specifically made for an individual.