Here at Nova Orthotics, we are committed to delivering excellent service and your feedback is an important part of this process. We would like to know about what is working well, and how our services can be improved.

Complaints

If you have any concerns with our services, including the Supports being provided to you, please contact us to discuss these concerns and we will attempt to resolve them.

You can contact us:

By phone on 02 4063 0030

or by email at jenny@novaorthotics.com

If you are unsatisfied with the actions taken by us, you can contact:

the NDIS commission by calling 1800 035 544; or

by filling in an online complaint form through the NDIS website

Please contact us if you would like a copy of our Incident and Complaints Management policies.